The Change, Inc. Difference.

Have you ever looked for counseling?  Sorting through counselor directories, searching the internet, making phone calls, etc.

The outcome can be downright disheartening.

Most counseling practices never answer the phone or return calls, and many of our clients report that their experiences with counselors themselves aren’t much better.  They show up expecting insightful, compelling, experienced people with good insight and real expertise, but real-life counselors often don’t get anywhere close.

Here’s what to expect on the phone.

• Interested, engaging people answering the phones as much as is humanly possible.
• Personal, human connection in scheduling (no robots or software).
• Curiosity about what’s been troubling with you and a desire to know enough details to place you with the right fit.
• If we don’t answer the phone because we’re talking with someone else, we’ll give you a return phone call. PROMPTLY. 
  • Phone calls received on before 3pm CT Monday through Saturday will be returned the same business day, and the next business day if you called after 3pm CT or on Sundays. 
  • Emails are always returned by no later than the next business day.