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insurance reimbursement process


Change, Inc. is very insurance friendly. Should you wish to utilize your insurance benefits for counseling by seeking reimbursement, we will be more than happy to provide for you the appropriate paperwork, including a description of the counseling service, date of the counseling service, the counseling session code, and the counseling diagnosis code in order to facilitate your insurance claim.  We suggest you keep a copy for your records and submit another to the insurance company so that they may submit a reimbursement check directly to you. It will help you to check with your insurance company prior to our first meeting to understand your outpatient counseling benefits.

Please be aware that certain portions of our services may not be reimbursable.  You will want to ask your insurance company about:

  • Coverage for outpatient counseling services
  • Reimbursement percentages

Please note: We provide this documentation within 30 Days of client request.  We appreciate your patience while we work to provide your documentation.  It will be sent to you in .pdf format via email.

Here is a sample of what the documentation will look like.

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(314) 669-6242

ST. LOUIS COunseling Locations

Change, Inc. South Kingshighway:

5859 S. Kingshighway Boulevard

St. Louis, MO 63109

Change, Inc. South Hampton & 44:

3460 Hampton Avenue, Suite 204

St. Louis, MO 63139 



WEEKDAYS: 9a to 5p

Contacts received before 3pm:

  • returned the same business day

Contacts received after 3pm or on the weekends:

  • returned the next business day

314-669-6242 / 877-5-CHANGE (524-2643)



10am to 9pm